Audiotiq UG (haftungbeschränkt) (from now on referred to as Audiotiq) considers data protection and privacy important. We have compiled this privacy policy to help you understand how your personal data is being used. Personal data can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context.

Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally identifiable information on our websites (this includes audiotiq.com).

1. Personal information we collect

When you register on our site, subscribe to a newsletter, fill out a form, use live chat, or enter information on our site, we will collect information from you. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information, VAT ID, or other details to help you with your experience.

We collect certain data from you directly, like the information you enter yourself. We also collect some data automatically, like information about your device and what parts of our services you interact with or spend time using.

1.1. Information we collect from visitors on our website, apps and other services

We collect certain data from you directly, like the information you enter yourself. When you visit our website, apps or services, we may collect some data automatically, like information about your device and what parts of our services you interact with or spend time using. The data we collect includes:

CCPA Categories: Internet Or Other Electronic Network Activity

  • Your browser type and operating system
  • Your IP address
  • Sites you visited before and after
  • Pages you view and links you click
  • Information collected through cookies, web beacons, and other technologies

1.2. Information we collect when you sign-up to our services

When you register on our site, place an order, subscribe to a newsletter, fill out a form, use live chat or enter information on our site, we collect information from you. Information we ask you to provide in this context may include:

CCPA Categories: Identifiers, Customer Records

  • Your name
  • Your email address
  • Your postal address
  • Credit card information
  • VAT number

1.3. GDPR compliance of Analytics services

We strive to minimize the amount of PII we process and store. Besides IP addresses, we don’t collect any data that could be classified as PII. We have implemented several measures to comply with GDPR and other EU provisions:

  • IP addresses are anonymized
  • By default, our services never attempt to set cookies on visitors’ devices inside the EU

2. Purpose of processing

We use your data to provide our services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our services, analyze how people use our services, serve personalized advertising, and as required by law or necessary for safety and integrity

3. Email address usage

We may occasionally send you notification emails about updates to our products, legal documents, offer customer support, or marketing emails. Except for cases where we are required to do so by law (e.g., notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.

We collect your email address to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and send information and updates about orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred (only if the user’s consent is given).

We agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or company headquarters.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future marketing emails or newsletters, you can follow the instructions at the bottom of each email.

4. Protecting your data

We implemented a variety of security measures to maintain the safety of your personal information. This includes organizational and technical measures such as firewalls, encryption, audit trails, retention policies, and strict access control. Unfortunately, no system is completely secure. In the event a breach of security was to affect you, Auditiq undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts.

We do not store payment data such as credit card numbers on our internal systems. Payment transactions are processed through a PCI-compliant payment service provider.

5. Use of cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to help us remember and process the subscription type in the checkout. They are also used to help us understand your preferences based on previous or current site activity, enabling us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

You can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features of the site will be turned off.

In accordance with European Union legal provisions, visitors from the EU are presented with a cookie consent that allows them to reject non-essential cookies.

6. Third-party disclosure

We do not sell your Personally Identifiable Information to third parties.

To provide our services, we might transfer some PII to external parties. We use a selected number of trusted external service providers for specific technical data analysis, processing, and/or hosting offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered. We contractually bind them to keep any information we share with them confidential and process Personal Data only according to our instructions.

For more information refer to our sub-processors list.

7. Data retention & your personal data rights

We only retain your personal data as long as necessary to provide our services and for other legitimate business purposes. This includes satisfying legal obligations and dispute resolutions as well as maintaining availability and performance of our services.

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

You can access and update your personal data that Audiotiq collects and maintains as follows:

  • To update the data you provide directly, log into your account and update your account at any time.
  • To terminate your account. Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose for doing so (and in accordance with applicable law), including assisting with legal obligations, resolving disputes, and enforcing our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
  • To delete your personal data, email support@audiotiq.com. Please allow up to 20 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request.

Contacting Us

If you have any questions regarding this privacy policy, please contact us using the information below.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.

Audiotiq UG (haftungbeschränkt)
Pufendorfstrasse 7
10249 Berlin
Germany

yo@audiotiq.com

Last Edited on February 29th, 2024