Radio Digital Transformation

When one of the largest US radio groups says “we’re going digital-first,” that’s not marketing spin. That’s a signal.

A strong one.

Beasley Media Group – 55 stations, 20 million weekly listeners, a top 10 US broadcaster – just announced a full digital-first pivot.

Translation: FM is no longer the center of gravity.

And Beasley isn’t talking about sprinkling in a podcast here, or posting a few more clips on TikTok. Their plan is deeper:

• Expand revenue beyond FM

• Create content designed for on-demand and social

• Reorganize teams so digital sits at the core of programming, sales, and operations

• Develop data, product, and audience-growth capabilities more common in tech companies than in radio groups

This matters because too many broadcasters still treat digital as a side project, something bolted on, often underfunded, often seen as a cost center.

Beasley is flipping the model. Digital is not a support act. It is the business.

In 2014, a 97-page internal document leaked from The New York Times that was never meant to see daylight. Called the Innovation Report, it became one of the most embarrassing – and ultimately transformative – moments in modern media history.

The report didn’t question The Times’ journalism, which remained world-class. Instead, it exposed everything around journalism: organizational structures, digital workflows, audience development strategies, and distribution approaches that were fundamentally broken for the digital age.

The findings were brutal, but they sparked a transformation that turned The Times into one of the most successful digital media companies in the world. By 2020, they had generated over $800 million in digital revenue and built 6 million digital subscribers while maintaining their journalistic excellence.

Here’s the uncomfortable question for radio leaders: If someone conducted the same kind of unflinching digital audit at your station, what would they find?

The Times’ Digital Reckoning: What the Report Revealed

The Innovation Report highlighted critical organizational failures that will sound familiar to many radio executives:

Organizational Structure Problems

The newsroom remained organized around print operations, with digital treated as an afterthought rather than a primary distribution channel. Traditional silos between editorial and digital teams blocked innovation and slowed response to changing audience behaviors.

Audience Acquisition Gaps

The Times lacked a coherent strategy for growing and engaging digital audiences. While competitors were building sophisticated audience acquisition systems, The Times maintained a passive approach to digital distribution, essentially waiting for readers to find them rather than actively reaching new audiences.

Competitive Disadvantage

Perhaps most alarming: competitors like The Huffington Post were often attracting more traffic from Times journalism than The Times itself, simply due to better digital packaging and promotion strategies.

Technology and Workflow Issues

The organization’s technical infrastructure and content management systems weren’t built for digital-first publishing, creating friction in workflows and limiting their ability to optimize content for different platforms.

The Transformation: From Embarrassment to Excellence

Rather than writing defensive press releases or dismissing the criticism, The Times leadership embraced the report’s findings and initiated comprehensive changes:

Breaking Down Silos

They dismantled traditional barriers between editorial and digital operations, creating cross-functional teams that combined journalists, engineers, designers, and product managers. This organizational restructuring enabled faster decision-making and better integration of digital strategies.

Technology Investment

The Times built a proprietary content management system called Scoop, doubled its technology team size, and attracted top talent from Silicon Valley. They treated technology as a core capability rather than a support function.

Revenue Diversification

Moving beyond traditional advertising models, they developed multiple digital revenue streams: the Cooking app attracted nearly 1 million subscribers, Games reached 1 million subscribers, and acquisitions like Wirecutter added e-commerce revenue.

Audience Acquisition Revolution

They built sophisticated social media strategies, enhanced search engine optimization, and created systems to resurface archival content. Most importantly, they established robust data and analytics operations to understand and serve their digital audiences effectively.

What Would Your Radio Station’s Innovation Report Say?

Through our work with radio organizations worldwide, we’ve developed a comprehensive digital transformation framework that addresses eight critical dimensions. Based on this framework, here are the most common gaps that would likely surface in a radio station’s digital audit:

1. Strategy: Lacking a Strategy for a Digital World

The Problem: Many stations have digital activities but no coherent strategy for a digital world that aligns with their core value proposition and audience focus.

The Reality Check: Digital transformation requires clear strategic decisions about where to compete (platforms, formats, audience segments) and how to win, rather than simply being present everywhere without intention.

2. Organization: Siloed Digital Operations

The Problem: Digital efforts remain isolated in separate departments with limited integration into core programming and editorial decisions.

The Reality Check: Successful digital transformation requires cross-functional teams where digital thinking informs all content and distribution decisions, not just post-production adaptations.

3. Data: Flying Blind Without Digital Intelligence

The Problem: Making content and programming decisions based primarily on traditional broadcast metrics rather than digital engagement data.

The Reality Check: Digital success requires understanding completion rates, subscriber behavior, cross-platform audience journeys, and retention metrics that don’t exist in traditional broadcast measurement systems.

4. Experimentation: Planning Instead of Testing

The Problem: Approaching digital initiatives with traditional broadcast perfectionism rather than embracing rapid testing and iteration.

The Reality Check: Digital environments change too quickly for long planning cycles. Success requires systematic experimentation to validate assumptions and scale what works.

5. Content: Repurposing Rather Than Optimizing

The Problem: Treating digital platforms as simple redistribution channels for broadcast content rather than developing platform-specific content strategies.

The Reality Check: Digital audio consumption patterns are fundamentally different from broadcast listening. On-demand audiences expect content designed for intentional, focused consumption rather than background listening.

6. Distribution: Platform Strategy Confusion

The Problem: Inconsistent presence across digital platforms with no clear understanding of each platform’s role in the overall audience journey.

The Reality Check: Each platform – whether Spotify, Apple Podcasts, YouTube, or owned websites – requires specific distribution strategies and serves different functions in audience acquisition and retention.

7. Audience Acquisition: Assuming Digital Discovery

The Problem: Expecting digital audiences to find content the way broadcast audiences stumbled upon radio signals within limited dial options.

The Reality Check: In digital, discovery must be earned through algorithmic understanding and systematic audience acquisition efforts. Being “one of millions” requires entirely different visibility strategies than being “one of 20 stations on the dial.”

8. Monetization: Single Revenue Stream Dependency

The Problem: Relying primarily on traditional advertising models without developing digital-native revenue streams or subscription offerings.

The Reality Check: Digital audio success often requires diversified monetization approaches, from premium content subscriptions to branded content partnerships or direct audience support.

Starting Your Own Digital Transformation

The New York Times Innovation Report worked because it provided brutal honesty about organizational weaknesses combined with actionable recommendations. For radio stations, the process can start much smaller than a 97-page internal document.

Begin with a Digital Diagnostic

Before investing in major technology or organizational changes, establish a clear baseline of where your digital transformation stands. This includes:

• Content Performance Analysis: How does your content perform across different digital platforms? What are your completion rates, engagement metrics, and subscriber growth patterns?
• Audience Journey Mapping: How do new listeners discover your content digitally? What’s the conversion path from initial discovery to regular consumption?
• Competitive Intelligence: How are similar stations or content creators succeeding in your market? What strategies are they using that you’re not?
• Organizational Assessment: Where are the silos between traditional and digital operations? What capabilities do you need to build or acquire?

Focus on Systematic Experimentation

Rather than betting everything on major initiatives, develop systematic approaches to testing digital strategies. The New York Times succeeded partly because it treated its transformation as an ongoing learning process rather than a one-time project.

Build Cross-Platform Competency

Digital success requires understanding how content flows across platforms and how each platform serves different functions in audience development. This means developing expertise in podcast visibility optimization, social media strategy, and owned platform development.

When I consult with radio executives about digital transformation—discussing content innovation, platform strategies, distribution approaches, audience acquisition, and data-driven decision making—I’ve noticed a clear pattern emerge. After hundreds of conversations across markets and continents, radio leaders tend to fall into three distinct categories based on how they respond to the digital shift.

Understanding these archetypes isn’t just academic; it reveals why some organizations thrive in the on-demand audio landscape while others struggle to adapt. More importantly, it highlights the critical window we’re in for the radio industry’s digital future.

1. The Engagers: Embracing the Digital Future

The Engagers dive headfirst into transformation discussions. Some approach with excitement about new possibilities, others with visible anxiety about the challenges ahead. But they all share a crucial trait: they understand that change isn’t optional.

These executives ask probing questions about first-party platforms, platform strategy, and explore audience acquisition beyond traditional broadcast reach. They’re often (but not always) younger professionals, or seasoned leaders who’ve deliberately chosen to focus on future viability over short-term comfort.

What sets Engagers apart is their willingness to move from understanding to action. They don’t just nod along when discussing the shift from linear to on-demand consumption. They start thinking about content strategies that could work across both broadcast and on-demand.

Why I enjoy working with this group: They treat digital transformation as the strategic imperative it is. They’re willing to experiment, measure results, and adapt based on evidence rather than assumptions. These are the leaders building sustainable audio businesses for the next decades.

2. The Resisters: Knowing But Not Acting

The Resisters present the most complex challenge. They possess full awareness of the industry disruption. They’ve seen the data on declining broadcast audiences, understand platform dependency risks, and recognize that discovery is no longer guaranteed just by being on the dial.

Yet they hesitate to act decisively.

This hesitation often stems from personal interests or comfort zones that conflict with necessary organizational changes. They might discuss digital initiatives in meetings, but consistently revert to “business as usual” when budget and resource allocation decisions arise. They talk about platform-native content but continue treating digital as merely a redistribution channel for broadcast programming.

The challenge with Resisters: Their knowledge makes their inaction more frustrating than ignorance would be. They understand the need for experimentation and innovation, or concepts like audience acquisition funnels, but their decision-making remains anchored to legacy models that served them well in the past.

While I understand the human psychology behind this resistance – change threatens established hierarchies and familiar workflows – the long-term consequences for their organizations can be severe.

3. The Disconnected: Missing the Urgency

The Disconnected worry me most. They hear industry terminology like “on-demand consumption,” “platform algorithms,” “shrinking traditional audiences,” and “data-driven content strategies.” They see the metrics showing digital audio growth and changing listener behaviors.

But somehow, it doesn’t register as urgent.

These executives continue operating as if the fundamental shifts in audio consumption are temporary trends rather than permanent structural changes. They treat discussions about listener acquisition or first-party platform development as interesting but non-essential topics; something to maybe explore later when they have extra resources.

This concerns me deeply: The Disconnected aren’t consciously choosing to resist change. They simply don’t perceive the strategic necessity. This makes them the most vulnerable to disruption because they’re not even preparing for scenarios they should be actively planning for.

Betterrige’s law of headlines stipulates that “any headline that ends with a question mark can be answered by the word NO.” And it is no coincidence that this article’s title ends with a question mark.

I just read an in-depth study (in German 😊) titled “Perspektiven 2035+,” done by the association of Swiss Private Radios. It examines the long-term development potential for radio and audio, especially in terms of distribution.

Long story short, DAB is purely transitional and poised to disappear, and Radio/Audio distribution is heading towards a fully IP-streaming future.

Let’s dive in.

Key Findings from the Study on DAB and Streaming

First of all, radio remains a stable medium with high levels of trust among the public, and its usage remains relatively constant compared to significant declines in other media. But, its audience is both declining and aging.

Swiss radios rely on three main distribution technologies: FM (UKW in German), DAB+, and IP streaming. FM is phasing out in favor of DAB+ and IP, but the transition faces hurdles due to cost and user adoption, very much like everywhere else in Europe.

Credit: Verband Schweizer Privatradios

So, radio faces distribution challenges but also changes in listening habits, with an increasing preference for non-linear audio, such as podcasts and streaming. Younger audiences are leading the shift away from traditional radio to digital platforms.

What we are witnessing here is radio digital transformation.

What are the Implications of Streaming for Audio Publishers and Radio Stations?

The current digital transformation of radio has implications across many blocks of the value chain. Here are – in our view at Audiotiq – the 5 main challenges for publishers. Some are easier to address than others.

1. A Comprehensive Multi-Platform Strategy

Broadcasters must embrace the digital transformation by investing in IP streaming to reach audiences where they are most active—on their smartphones, not their radio receivers. Investing in IP streaming means developing user-friendly apps and platforms to make accessing content easier and more engaging.

This is a massive undertaking as one’s mobile app is compared to the best-in-class UX (User eXperience) and UI (User Interface) such as Spotify, Tinder, Amazon, the neo-banks, Strava, etc.

Practically, audio publishers need to work on a multi-platform distribution strategy:

• Be available on their own properties (mobile apps, websites)
• Collaborate with tech platforms like Spotify, Apple, and Amazon (Alexa) to broaden reach and win new listeners, ultimately attracting those news listeners to their properties.

2. An updated Content Strategy

Audio publishers should also diversify their content offerings. There should be no more one-size-fits-all, which benefits mainstream content. Publishers should expand into non-linear audio formats and on-demand streaming and create diverse, high-quality content that appeals to younger demographics and niche audiences. IP streaming enables personalization at scale, and users expect content to adapt to their preferences.

3. A Mandatory Data Strategy

IP streaming is a two-way communication (compared to one-way broadcasting). That enables a massive leap in data and analytics. Audio publishers should leverage data to understand audience behavior and preferences better. Data must also be used to personalize content recommendations….and ad targeting. Average CPMs are higher on streaming platforms where advertisers can target their audience than on classical radios.

4. A Revised Business Model

Again, IP streaming enables personalization at scale. Targeted advertising is a must. Today’s technology allows great targeting across several dimensions but remains underutilized. How often have you heard an ad on a podcast that wasn’t relevant to you? It could be in the wrong language, the wrong location, or non-pertinent ads.

Exploring new revenue streams like subscription services or content bundles could also yield significant returns.

5. Prepare for further Technological Evolutions

Staying informed about emerging technologies is paramount. This is not over yet, as Generative AI has just proved.